Not realy 5 stars - Sirenis Punta Cana Resort Casino & Aquagames

It took those 3 families till the next day around 1 to get proper rooms. Can someone tell me if We need to upgrade for better service? Lowest prices for your stay. Fishing Lodge Cap Cana. Spent two weeks at Sirenis in November with family. Swimming Pool Outdoor swimming pool. Excellence Punta Cana Punta Cana.

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Would not go back or recommend either!! Hello July, First of all thank you for taking the time to write your review. As per your other comments, they will help us improve the quality of the services we offer. I had a great time but was surrounded by horror stories, fuming guests. NO problems or disappointments for me! The Mexican restaurant was very good. Tried the Japanese Jade and the Italian one too; liked them. Special thanks to Veronika for facilitating my room change, and Juddy at the Japanese restaurant, and Carlos M.

These three individuals were most professional, efficient, courteous and pleasant. Had fun on some of the waterslides; it was slow going so I had to push myself. I don't mind lying on the sand, under a palapa. Loved the pools and swim-up bars. It will be a pleasure to welcome you again in the Sirenis Family. Resort in general is lovely - pool area and grounds. A lot of seaweed came in on the beach during the vacation and not removed. Bathrooms in suites in very bad repair - totally unacceptable.

Smell from drains, black mould around bathtub. We were told the Tropical part of the resort is scheduled to shut down in for major upgrades - very badly needed. Good afternoon Maura M, Thank you very much for sharing your comments with us. I have to say we take very seriously every comment from our customers since it helps us in improving the services we offer. In general I would give the resort a solid 7 out of The property is clean, the food is good, and the staff is very nice.

It's a good 4 stars hotel divided in two resorts rooms by a wide sidewalk that bring you directly to a very nice beach with a large BBQ area. The two hotels are called " the sirenis Tropical and the Sirenis Cocotal. Hello Denis, Thank you so much for sharing your opinion about our resort with everyone.

We have travelled many times, this was my 7th time to DR. The resort in Mexico would be so ashamed if they saw this sister hotel. I stay at the sirenis there and it was amazing. This resort was the worst. Arriving with four other families. We went to our room block P Our first room was not even cleaned,one double bed.

I went back to the front desk and made them move us right away. The room upstairs was ok. Warm regards, Soriviany Glass Assistant I have been a member here for awhile now. Of course as a member I do have special privileges. It can be a year and yet the staff remembers me and always treat me Dear nai, Thanks for sharing your great reviews about our staff and your memorable vacation at our resort. Beautiful place, comfortable rooms, great view, delicious food and an excellent service.

My friends and I enjoyed the variety of restaurants, the water park and specially the attention we received by the personnel. Funny bartenders Pascual, Polaco and Salsero and very nice managers Joshua and Alvaro D R , Thanks for taking the time to share your comments with us.

The updated rooms were very stylish and comfortable. The resort was very quiet mid-April with lots of available seating at the pool and beach. Some construction taking place on one side of the resort but hardly a bother at all.

Staff were friendly and helpful Dear Mrs Shanntastik, Thank you for your great comments. Our whole team is working very hard to ensure the quality of our services. We will be pleased to welcome you again in Flights Vacation Rentals Restaurants Things to do. All of your saved places can be found here in My Trips. Log in to get trip updates and message other travellers. See all hotels in Punta Cana. Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2.

We search up to sites for the lowest prices. Check in was pretty quick, was greeted with a drink which was nice in the heat. On the first night it started to rain and as a result the whole room flooded - we woke up at 3am to the floor covered in water - luckily we managed to notice this before the morning.

Whilst it is nice to have it in the hot weather, it did make the room freezing at night. Beds are hard and pillows lumpy. The food in the main restaurant was good and we had no problem - plenty of choice.

It does take quite a while to get served at the bars. When we arrived we were assigned the concierge Ricky - not much help. We got invited to a time share meeting on the third day which we were not interested in but kept getting told to go. The beach was lovely; no seaweed and the ocean warm. The pool was okay; some tiles missing in the pool and a bit dirty but always plenty of sun beds.

Safes in the room are not free and you have to pay for - WiFi we managed to get two devices for free in our room which was lucky - otherwise it is 60USD per device for two weeks. It worked all over the hotel including the beach. Hola Emily, We appreciate the time you took to write a review of your visit to Sirenis Punta cana.

Your feedback is very valuable to us, as it allows us to pinpoint the areas of improvement in order to ensure an unforgettable experience for all our guests. Having that said, I am very sorry to hear that your stay fell below your standards. Your concerns regarding the service of Housekeepingat twill be properly addressed. Upon checking into oceanfront view for seven nights we found the following. No pillow cases, blood on pillows, black mild in shower and the food and drinks were terrible.

Made cafeteria food seem appealing. Breathless here we come! It is certainly not our intention to disappoint our guests; however, it is obvious that we failed to meet your expectations on several points. I wish to reassure you, that we have addressed your comments to the executive management to ensure that we take all the necessary action to improve our services as well to reduce the opportunity for these mistakes to reoccur.

We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. Visited Sirenis Punta Cana Nov. We had black bracelets so had great amenities.

Alvin the chipmunk was the best He even did some country line dancing with us Always watching out for our safety. He was a blast The staff makes this resort what it is. Water park was a lot of fun and staff there was also exceptional. Rooms are nice, coffee pots, water, frig with beer and liquor.

Changed out towels twice a day. Would like to go back after they are done making it a Grand Sirenis, it will be great. Hola PAGALS, We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned; Alvin the chipmunk and Fior because for us there is no greater reward than being recognized for the hard work we do every day.

We are extremely glad to read you enjoyed your stay at Sirenis. Will be our honor to host you again very soon! My family and I had a lovely holiday. We relaxed and used the pretty beach, beautiful sands and warm ocean to relax. This hotel was far from perfect and we were disappointed. We arrived after a long flight and transfer, tired and hot! Had to queue at reception for ages and was not even offered a drink!

The room was dated and tired, but it was clean ish! And clean towels everyday. The mini bar wasn't replenished but bottled water was left daily. The main buffet restaurant was huge and chaotic! Food was varied but the standard not brilliant. We went to the same area and were mostly served by Jacqueline, she was great. Nothing too much trouble and very kind. We have been to the dominican before and expected the kind of service she gave us from everyone! Most staff were bored, unhelpful and miserable!

We visited two a la carte restaurants, most were closed for refurb, as were alot of the rooms, this wasn't mentioned by TUI when we booked, only room refurb. Mexican and Asian restaurants we visited and had a lovely time in both, especially the Asian. The pool was huge, our costumes turned green!